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Terms and Policies

The terms and policies that govern our services, including our terms and conditions, refund, delivery, and privacy policies.
Last updated: October 12, 2026

This page sets out the terms and policies that govern the use of the EgyMetrix website and the purchase of our services. By using this website or purchasing any of our services, you agree to the terms below

Contents:

  1. Terms & Conditions
  2. Refund Policy
  3. Delivery Policy
  4. Privacy Policy
  5. Contact Us

1. Terms & Conditions

1.1 Definitions

  • “The Company”, “we”, or “us”: EGYMETRIX.
  • “The Client”: any individual or entity that uses the website or purchases any of our services.
  • “The Services”: website and e-commerce store design, mobile app development, hosting and servers, and technical support services.

1.2 Prices and Payment

  • All prices are in Egyptian Pounds (EGP) unless stated otherwise, and are shown in full before payment is completed.
  • The Company may change its prices at any time. Changes do not apply to invoices already paid or to active subscriptions until the end of their current term.
  • Hosting, server, and support services are paid in advance and renew automatically according to the billing cycle, unless the Client cancels before the renewal date.
  • Design and development projects are paid according to the installments agreed in the quotation or contract.

1.3 Non-Payment
If an invoice is not paid on time, the Company may suspend the service 5 days after the due date and permanently delete it 30 days after suspension (for shared hosting plans).

1.4 Acceptable Use of Hosting and Servers
Our services may not be used for:

  • Any activity that violates Egyptian law.
  • Sending spam or distributing malware.
  • Online fraud or impersonation.
  • Any use that affects server stability or other clients.

The Company may suspend any service in violation of this policy without a refund.

1.5 Client Responsibilities

  • The Client is responsible for all content published on their website or application.
  • The Client is responsible for keeping their login credentials confidential.
  • The Client is responsible for keeping their own backups of their data, even if the service includes backups on our side.

1.6 Intellectual Property
Ownership of the designs and source code of the Client’s project transfers to the Client once the full project amount has been paid. The Company may display the work in its portfolio unless otherwise agreed in writing. Ownership does not include third-party plugins, themes, or licenses, which remain subject to their providers’ terms.

1.7 Limitation of Liability
The Company makes every effort to keep its services stable. However, it is not liable for indirect damages, loss of profits, or loss of data resulting from service interruptions or causes beyond its control. In all cases, the Company’s liability will not exceed the amount the Client paid for the relevant service during the last 3 months.

1.8 Governing Law
These terms are governed by the laws of the Arab Republic of Egypt.

1.9 Changes to These Terms
The Company may update these terms at any time. Changes take effect from the date they are published on this page.

2. Refund Policy

2.1 Hosting and Servers

  • The Client may request a refund within 14 days of the first purchase of a hosting plan.
  • Refunds do not apply to renewal payments.
  • Private servers (VPS / Dedicated) are not refundable once activated, unless there is an unresolved technical fault on our side.

2.2 Domains and Licenses
Domain registration, renewal, and transfer fees are non-refundable, as domains are registered with registries immediately. The same applies to third-party licenses and services, such as paid SSL certificates and theme or plugin licenses.

2.3 Website, E-commerce Store, and App Development

  • Before work starts: the full amount paid is refunded.
  • After work starts: the down payment is non-refundable. Any additional amount paid for phases that have not started is refunded.
  • After delivery or the Client’s approval of any phase: that phase is non-refundable.

2.4 Technical Support Services

  • Monthly support plans are non-refundable once the subscription period has started. The Client can cancel the renewal at any time.
  • One-time technical services are non-refundable once completed.

2.5 How to Request a Refund

  1. Submit a request by opening a support ticket at egymetrix.com, or by contacting us at [email protected].
  2. The request will be reviewed and answered within 3 business days.
  3. If approved, the amount will be refunded to the original payment method within 7–14 business days. The exact time may vary depending on the card-issuing bank.

3. Delivery Policy

All our services are digital. No physical products are shipped, so there are no delivery fees. Services are delivered electronically through the Client’s registered email address and client area.

3.1 Hosting
Hosting is activated automatically once payment is confirmed for shared hosting, and within 24 hours of payment confirmation for VPS/Dedicated Servers, and login details are sent to the Client’s email.

3.2 Private Servers (VPS / Dedicated)
Servers are provisioned within 1–3 business days of payment confirmation.

3.3 Domains

  • Domains are registered within 24 hours of payment confirmation.
  • DNS propagation may take up to 48 hours.
  • Domain transfers from other providers are subject to the timeframe set by the registry.

3.4 Website, E-commerce Store, and App Development

  • The delivery timeline is specified in the quotation or contract for each project.
  • The timeline starts once the down payment is received and the Client has provided the required content and information.
  • Any delay in providing content or approvals on the Client’s side extends the delivery date by the same period.
  • Projects are delivered by deploying them to the Client’s hosting, publishing them to the app stores (for mobile apps), or handing over the files, as agreed.

3.5 Technical Support

  • Support starts as soon as payment is confirmed.
  • Requests are answered within 1-3 business hours, depending on the subscribed plan.
  • Working hours: Sunday–Thursday, 9 AM to 6 PM.

4. Privacy Policy

4.1 Information We Collect

  • Name.
  • Email address.
  • Phone number.
  • Address.
  • Company details (if applicable).
  • Technical information needed to run the service, such as IP address.

4.2 Payment Information
We do not store credit or debit card details. All payments are processed through a licensed, secure payment gateway, which is responsible for handling this data.

4.3 How We Use Your Information
We use Client information to:

  • Provide our services.
  • Issue invoices.
  • Provide technical support.
  • Send service-related notifications.
  • Send offers, only if the Client has agreed to receive them.

4.4 Sharing Your Information
We do not sell or share Client information with any party, except in the following cases:

  • When necessary to provide the service, such as with domain registries and payment gateways.
  • When required by a competent legal authority.

4.5 Cookies
This website uses cookies to improve user experience and for analytics purposes.

4.6 Data Protection
We apply appropriate technical measures to protect data from unauthorized access. Clients may request to access, update, or delete their information, provided this does not conflict with our legal and accounting obligations.

5. Contact Us